Joni asked me to talk about “the public policy implications of technology” and, in particular, what have we learned from the Pew projects about the role of technology and costs?
	She also asked me, what about the development of a technology infrastructure?
	Re: infrastructure - we must develop infrastructure in order to operate in the 21st century – we have no choice.
	The key is ROI – how do we reap the benefits of our investments?
	In HED, technology is a minor cost when compared to personnel.